Refund policy

Return Policy

At Macadam, we are committed to delivering the highest quality products and the best customer experience. We understand that sometimes, situations may arise where a return or exchange is necessary. To ensure a seamless process, please review our return policy below.

1. Print-on-Demand Model

We are proud to operate as a print-on-demand company. This means that each product we offer is unique and produced only when you place an order. While this approach minimizes waste and supports sustainability, it also means that we do not accept returns or exchanges for situations where customers have ordered the wrong size or simply changed their mind.

2. Damaged Products or Manufacturing Errors

In the rare event that you receive a damaged product or believe there is a manufacturing error, we are here to assist you. Please follow these steps:

• Contact us within 30 days: To be eligible for a return, you must get in touch with our support team within 30 days of the product's delivery date. 
• Provide details: When reaching out to our team, be sure to include your order number, a description of the issue, and clear photos of the problem. This will help us expedite the process. We cannot process returns without a photo of the issue.
• Resolution options: Depending on the specific situation, we offer two resolution options:
  • Free Replacement: We will send you a new product to replace the damaged one.
  • Refund: If a replacement is not feasible, we will issue a refund for the affected item.

Please contact our support team using the email address listed on our About page to initiate the return or exchange process.

3. Contact Information

If you have any questions or need further assistance, our dedicated support team is here to help. Please don't hesitate to reach out via the email address contact@macadam.app.